Procurement-ready documentation packs

Statements of work spell milestones, artefacts, and decision rights in language procurement recognises: deliverable names match invoice lines, change control references a single appendix, and VAT treatment mirrors how you already pay other Portuguese vendors. We separate fixed-fee discovery from variable implementation where scope truly depends on your internal queues, so legal is not asked to approve a black box “time and materials” paragraph without caps.

Data processing annexes map subprocessors, retention windows, and cross-border transfers to the systems we will touch—without pretending to replace your DPO’s sign-off, but with enough specificity that their review is faster than a blank template. Where your register of processing activities is stale, we include a gap list with suggested owners rather than silently rewriting legal facts we cannot verify.

Commercial & contracting pack

The commercial pack aligns currency, invoicing cadence, late-payment interest, and termination for convenience with how your enterprise procurement desk already buys professional services. We attach a dependency schedule: which milestones require access to production read replicas, which need legal approval of sample customer data, and which can proceed on synthetic fixtures alone.

• Insurance and liability caps cross-checked against your vendor policy thresholds.
• Background check and device security attestation if your infosec team requires them.
• Public references clause with pre-approved phrasing and logo usage rules.
• Exit clause with deliverable formats: Markdown, PDF, and machine-readable JSON where applicable.

RACI & operations

RACI tables name individuals or named roles—not “the business”—for campaign approvals, incident comms, and access reviews, with escalation clocks that match your internal severity scale. We add RACI for vendor incidents: who speaks to the ad platform, who speaks to legal, and who updates the status page when customer impact is possible.

Runbooks describe day-two operations: who refreshes API keys, where logs live, and which dashboards prove SLAs during a quarterly business review. Runbooks include “quiet hours” and public holiday coverage assumptions so on-call rotations are honest about Western European coverage versus your US headquarters expectations.

Evidence binders & acceptance

Evidence binders include hashed exports of configuration, sample redacted logs, and acceptance tests your QA team can execute without translating marketing jargon into tickets. When disputes arise, you can point to versioned artefacts instead of reconstructing intent from email threads written under holiday skeleton crews.

Acceptance criteria are written as checklists with pass/fail examples: e.g. “pricing page matches contract annex table 3.2 within one minor version,” not “stakeholder satisfied.” For programmes touching PII, we include a lightweight audit trail template: who approved each export, which ticket authorised production access, and retention dates for working notes.

If you need board- or investor-ready summaries, we produce a one-page assurance memo that references the binder sections without exposing raw configuration in slides that will be forwarded externally.